When you complete your online project set up you will be asked to submit a date by which you would like all products to be delivered to school.  This will, in turn, create a  closure date for your online shop.

The date you select will be printed on all of your order forms to notify parents when they need to place their order by. The date printed is set by you; however, as a guide most schools give parents around 1-2 weeks to order.

Online Projects

At midnight on your shop closure date, your online shop will “close”.  At this point it joins our queue to be printed, whilst your project is queued orders will still be accepted with the main school order.  However it can be “locked” at any point, as soon as we are ready to start printing the order.  Once “locked” no more orders will be accepted or added to the school order.

After this time if a parent enters their PIN code they will be directed to a page that will accept “Late Orders”.  These orders are printed and packed individually and despatched direct to parents.  We still donate 10% of the sale price from these orders to your profits but we would encourage you to make all parents aware of the deadline to maximise your fundraising efforts.

YES.  All orders for your project will be printed with the same details (i.e. school name etc) printed on the reverse of the cards as well as the same information printed on the mugs.

Unfortunately, we cannot alter the information that is printed on an individual order basis, all details that you set as part of your project set up will be applied to all orders made for your project. i.e., we cannot remove the school name or any references to Christmas from certain orders if these details have been selected as part of your project.

No.  We do not send out individual sample cards. Parents will receive a personalised order form, the order form will be printed with their child’s name and class and will show the scan of their child’s design.

The parent will be required to TYPE their child’s name when ordering, so it does not matter if the name shown on the order form is incorrect.

Via your online account you can request a copy order form for any child that has submitted artwork. Once logged into your account go into your current project and there is a section called ‘copy order forms’. This tab loads a list of all the children that have submitted artwork, you can click on the order form that is needed. The order form will then be available to download.

We do not send out printed copies of duplicate order forms, these are only available to download.

If you need to edit the name of an entire class or add a new class you can update this via your online account. You need to log in, select your project and then click on ‘Class Editor’.  However if you have a number of such changes to make we suggest you contact us to discuss so we can make this as easy as possible for you.

If an image is the wrong orientation, this can be rotated prior to printing via your online account.

If you have already placed the order, then please get in contact with us ASAP as this is something that we will need to amend *NEEDS CHECKING FOR ACCURACY*

See more about how to use your Online Control Panel here!